Terms of Service

We provide residential cleaning of bedrooms, hall, kitchen and bathrooms for 1–3 BHK and 4–5 BHK homes, as described on our House Cleaning page. Prices shown include the visits described for each plan.

• Paid in full by card at the time of booking through Stripe's secure checkout.
• Your booking is confirmed once payment succeeds and we confirm your date and time.

• Subscriptions are billed monthly in advance by Bacs Direct Debit from a UK bank account, protected by the Direct Debit Guarantee.
• Direct Debit payments usually take 3–5 working days to confirm. Visits are scheduled once the first payment is confirmed.
• Each plan covers the number of visits stated (for example, "weekly once" = 4 visits per month). Unused visits do not roll over unless we agree otherwise.
• If a payment fails, we will notify you and may pause visits until the balance is paid.
• You can manage or cancel your subscription through the customer portal or by contacting us — see our Cancellation & Refund Policy.

• Provide safe access to the property at the agreed time, plus accurate access instructions.
• Ensure running water and electricity are available.
• Tell us about pets, fragile or high-value items, and any hazards in advance.

If our team cannot access the property at the booked time, the visit may be treated as completed and charged.

Business terms: The waiting time before a visit counts as missed (currently 30 minutes) is set at Batai Groups' discretion and will be confirmed at booking.

If you are unhappy with any part of a clean, tell us within 24 hours with details or photos and we will arrange to re-clean the affected areas free of charge where the issue is confirmed.

We take reasonable care in our work. Please report any damage within 48 hours. We are not liable for pre-existing wear, items not disclosed as fragile, or loss caused by inaccurate access instructions. Nothing in these terms limits liability that cannot be limited under UK law, or your statutory rights under the Consumer Rights Act 2015.

We will give at least 30 days' notice by email of any subscription price change. You may cancel before it takes effect.

These terms are governed by the laws of England and Wales.

Batai Groups, Hyat Hub Suite 5, Earlham Grove, London E7

Email: bataigroups@gmail.com

Phone / WhatsApp: +44 7438 142189