Cancellation & Refund Policy

• 48 hours or more before the visit: cancel or reschedule free of charge; a full refund is issued to your card.
• Less than 48 hours before: a late-cancellation fee may apply.
• No access on the day: the visit may be charged in full.

Business terms: The notice period (48 hours) and late-cancellation fee (up to 50% of the visit price) are set at Batai Groups' discretion and may be waived in genuine emergencies.

• You can cancel at any time through the customer portal or by emailing us.
• Cancellation takes effect at the end of your current billing period; remaining visits already paid for that month will still be provided.
• No further Direct Debit payments are collected after cancellation.
• Rescheduling a single visit within a subscription requires 48 hours' notice.

Business terms: Partial refunds for unused visits in a cancelled month are offered at Batai Groups' discretion.

Under the Consumer Contracts Regulations 2013 you may cancel within 14 days of booking. If you ask us to start cleaning within that period, you will pay for any visits already carried out.

If we need to cancel a visit, we will offer a new date or a full refund for that visit.

• Refunds are returned to the original payment method — card or bank account.
• We aim to process approved refunds within 5 working days; your bank may take 5–10 working days to show them.
• Quality issues are first resolved by a free re-clean (reported within 24 hours).

If an error is made in the payment of your Direct Debit, you are entitled to a full and immediate refund of the amount paid from your bank or building society.

Batai Groups, Hyat Hub Suite 5, Earlham Grove, London E7

Email: bataigroups@gmail.com

Phone / WhatsApp: +44 7438 142189